Get ready for a tech-powered culinary adventure with Lauren Coulter, a mastermind behind Biscuit Belly’s innovative approach to restaurant technology! In this TechBytes episode, Lauren pulls back the curtain on how a growing restaurant brand navigates the complex world of digital solutions while preserving its unique dining experience.
Starting with just three locations in Louisville and expanding to 14 restaurants across the Southeast, Biscuit Belly has transformed from a local eatery to a multi-state franchise powerhouse. Lauren shares her journey of technological integration, revealing how they ruthlessly cut unnecessary tech systems and consolidated their operations into streamlined, efficient platforms.
This episode explores fascinating insights into modern restaurant management, including Biscuit Belly’s game-changing approach to customer feedback. Using an emoji-based review system, they capture real-time customer experiences, allowing immediate problem-solving and continuous improvement. Lauren candidly discusses the challenges of maintaining quality and culture across multiple locations, demonstrating how technology can be a powerful tool for consistency.
Listeners will be entertained by Lauren’s witty storytelling and her role as the “integrator” who transforms her husband’s innovative ideas into practical business solutions. From managing franchise operations to exploring potential future technologies like robotic biscuit makers, she provides a refreshing perspective on balancing technological innovation with authentic dining experiences.
Lauren’s unique blend of Southern charm and strategic thinking makes this podcast both informative and incredibly entertaining.
Don’t miss this exploration of how technology is revolutionizing the restaurant industry, one biscuit at a time! Tune in to discover how Biscuit Belly is cooking up success in the digital age.
Available on Spotify | Apple Podcasts | YouTube | iHeartRadio
Share this
