Global Hospitality Insights Unleashed with Ted Horner & John Burns

Buckle up for an extraordinary journey into the future of hospitality technology with three industry experts who are rewriting the rules of innovation! In this must-listen TechBytes episode, Rob Grimes speaks with Ted Horner and John Burns to pull back the curtain on the transformative technologies reshaping hotels, restaurants, and guest experiences worldwide.

Fresh from HITEC, these global thought-leaders dive deep into the most exciting technological frontiers. They dissect artificial intelligence’s potential, exploring how it’s moving beyond buzzwords to create real, actionable solutions. From personalized guest experiences to robotic process automation, they reveal how technology is not just changing services, but reimagining hospitality itself.

The conversation is full of insights about emerging trends like frictionless services and hyper-personalization. These veterans challenge traditional thinking, discussing how industries can leverage technologies like virtual reality, AI-driven analytics, and smart automation to create unprecedented guest experiences. They share fascinating examples of innovation, from Marriott’s massive customer database to cutting-edge startups revolutionizing room management.

What makes this podcast truly special is the blend of wisdom, humor, and forward-thinking perspective. With decades of combined experience, Grimes, Horner, and Burns offer a unique lens into technological evolution. They’re not just predicting the future—they’re helping shape it.

Don’t miss the opportunity to hear industry pioneers discuss the innovations that will define the next decade of travel and hospitality. It’s more than a discussion—it’s a roadmap to the next generation of hospitality technology.

Available on Spotify | Apple Podcasts | YouTube | iHeartRadio