Technology is reshaping the restaurant industry’s workforce recruitment and management as operators employ data-driven strategies to reposition staff as strategic contributors. The foodservice industry is benefiting in a variety of ways, including resume assessing, streamlined hiring, optimized scheduling, improved training, and extended employee retention. Tech-apps are also capable of enhancing workplace culture and communication in order to improve transparency and employee satisfaction. According to restaurantdive.com, as the restaurant industry navigates a rapidly evolving labor landscape, leaders are using technology to streamline hiring processes and enhance training and productivity. From an operator perspective, automation that provides quality hires and reduces turnover is of utmost importance.
According to the National Restaurant Association’s 2025 State of the Restaurant Industry Report, restaurants will continue to wrestle with many of the same labor issues encountered in 2024. Rising costs, recruiting struggles, and employee retention remain concerns for both full-service and limited-service operations. The report states, “The industry workforce is projected to grow by 200K jobs, for total industry employment of 15.9M by the end of 2025.” Technical solutions to address rising costs include automated background checks, digital resume analysis, data-driven scheduling, cross-training regiments, and automated payroll and tip distribution solutions. According to the NRA report, seventy percent of operators credit the implementation of technology to manage workforce related tasks as having significantly improved productivity. Industry practitioners claim high-tech solutions supplement staff efforts while raising morale and improving service quality.
Hotelexecutive.com reports the foodservice industry is experiencing a significant transformation by implementing AI and robotics, thereby enhancing efficiencies while minimizing reliance on a human workforce. For example, automated self-order kiosks and AI-driven robotic servers can effectively facilitate customer transactions while allowing staff to concentrate on personalization and skilled processes. Additionally, by implementing payroll technology, operators can save time, minimize errors, and provide smoother distribution to employees. The Restaurant365 report entitled 2024 State of the Industry survey of over 5,500 restaurant operators found automated workforce solutions helped keep employees stimulated and committed.
Read the full white paper on your member dashboard
Share this
