What does it take to drive success and innovation in the restaurant, hospitality, and retail industries in today’s rapidly changing world? This TechBytes Spotlight features Auxis—now a part of Grant Thornton—and Managing Director Keith Sayewitz to reveal how outsourcing and shared services are revolutionizing the industry from the inside out.
Keith shares exclusive insights from decades of experience at the intersection of operations, technology, and business transformation. Listeners will discover how Auxis has developed cutting-edge strategies to help brands tackle everything from finance and accounting to IT operations, customer care, and point-of-sale support—delivering these solutions through a dedicated, near-shore team deeply embedded in clients’ brand cultures.
Hear how the game-changing virtual operational audit program enables real-time, store-by-store guidance via video calls, improving standards, food safety, and customer satisfaction across continents. Unpack the challenges and solutions in supporting large-scale franchise networks, multi-concept operators, and hybrid delivery models—all while maintaining operational consistency and strong brand identity.
As the industry adapts post-pandemic, Keith highlights the shift toward outsourcing for not just back-office functions, but also revenue-generating and customer-facing roles, from HR to operational audits. Discover the value of combining BPO, AI, and process innovation for sustainable cost reduction, continuous improvement, and outstanding support—even in the most complex IT and franchise environments.
This episode also takes a forward-looking perspective: Get actionable advice for brands planning for 2026 and beyond, including how to select the right partners, integrate AI, and pull the levers that drive top-line growth. Whether you’re an operator, franchisee, IT leader, or anyone shaping the future of food service and hospitality, you’ll gain valuable knowledge to elevate your business and deliver next-level experiences to your customers.
Join us for a conversation that goes beyond buzzwords, gets real about challenges and solutions, and showcases how strategic partnerships make all the difference.
Available on Spotify | Apple Podcasts | YouTube | iHeartRadio
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