Sports Bars, Smart Systems & the New Era of Restaurant Technology with Dwight Rowe

In this episode of TechBytes, host Rob Grimes welcomes Dwight Rowe, Vice President of Information Technology at Duffy’s Sports Grill and Co-Chair of the IFBTA Central Florida Chapter, for a wide-ranging conversation that blends personal perspective, operational experience, and forward-thinking insight. Dwight shares the unique story of stepping into his role just before the onset of COVID-19—navigating shutdowns, adapting operations overnight, and helping the 28-unit sports-bar brand accelerate its technology roadmap at a moment when digital adoption became mission-critical.

Drawing from his years overseeing IT in a high-volume, entertainment-driven environment, Dwight explains how Duffy’s modernized its infrastructure by migrating on-premise systems to the cloud, strengthening business continuity strategies, and ensuring restaurants stayed operable even during outages. He also discusses the challenges and opportunities that come with managing dozens of locations filled with 80+ screens, audio-visual demands, and customers who expect seamless experiences on game day.

The conversation then shifts to emerging technologies shaping the industry. Dwight highlights AI, quantum computing, and blockchain-based payments as major discussion points within IFBTA chapter meetings. He offers an honest look at how operators view AI: excitement around efficiency and automation paired with caution around data governance, training, and brand voice. Together, he and Rob examine how AI can support staffing, predict demand for major events (from NFL games to Beyoncé concerts), and help teams make more proactive operational decisions.

Dwight also outlines Duffy’s current initiatives—including the rollout of server handhelds to improve order accuracy, speed, table turns, and guest satisfaction. He connects handheld adoption with industry-wide evolution toward bring-your-own-device environments and customer-driven ordering.

Throughout the episode, Rob and Dwight reflect on the long pattern of technological resistance within hospitality—whether kitchen display systems, early handhelds, or modern AI tools—and why overcoming that resistance is essential for competitive growth. They also discuss the increasing importance of data ownership, cloud security, and building guardrails around generative AI.

Packed with relatable scenarios, practical insights, and forward-focused ideas, this episode offers operators, suppliers, and technology leaders a grounded yet optimistic look at how restaurants can embrace innovation without losing their culture, their people, or their passion for hospitality.

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