About the Report
Convenience Is Now the Baseline
For today's restaurant, entertainment venue, and hotel guests, there is no such thing as "too convenient." The ability to access meal and beverage service anywhere — tableside, poolside, or in-room — has become a baseline expectation for a strong guest experience.
Handheld point of sale technology has become a key tool for operators looking to boost revenue and improve labor efficiency while delivering the order and payment experiences guests expect. But adoption is uneven, and many brands have not yet realized the full benefits of integrating handhelds into their tech stacks and operations.
To learn more, Toast and FreedomPay partnered with Hotel Dive and Restaurant Dive's Studio by Informa TechTarget to survey 150 leaders at United States-based organizations — 75 executives in restaurants and foodservice, and 75 in hotel food and beverage — all from brands operating 200 or more locations.
85%
Faster Service
Of leaders using handheld POS technology say they were able to deliver faster service to guests.
65%
Fewer Order Errors
Report fewer order errors after deploying handhelds across their operations.
57%
Improved Staff Productivity and Task Management
Of leaders say handheld POS technology lifted staff productivity and how teams manage daily tasks.
Inside the Full Report
What You Will Learn
- How handheld POS technology is already shaping operations, guest experience, and financial performance
- The top use cases in restaurants and hotels, from tableside ordering to poolside and in-room service
- The largely untapped opportunities to unlock even more ROI from existing deployments
- Five best practices from executives for moving from significant to transformational impact
- What to look for in a handheld POS vendor, from integration to training and support