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TechBytes

Bite-sized conversations on the technology reshaping foodservice, hospitality, and beverage operations — hosted by the IFBTA community and updated automatically as new episodes publish.

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Latest Episode

The Human Side of AI: Lessons in Technology, Leadership & Hospitality

4d ago · 31K

This special edition of TechBytes features a conversation with Dr. Kevin Bentley, Jollibee North America's technology and digital leader. He discusses leading digital transformation across Jollibee's diverse restaurant brands globally, combining insights from professional athletics, academia, and operations. The discussion covers leadership, shared technology platforms, franchisee collaboration, and global data strategies to balance consistency with innovation. A key focus is artificial intelligence as a copilot, not a replacement, for employees, and its applications in turning data into insights, robotics, and computer vision for operational efficiency. The video emphasizes that technology must support each brand's unique culture and hospitality experience.

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