Unlock the secrets driving the next wave of hospitality innovation with a must-listen episode recorded live at the Hospitality Tech Expo in London! Host Rob Grimes sits down with Ayesha Ansari, Product Director for AI and Analytics at Harri, to explore how cutting-edge technology is reshaping the way restaurants, hotels, and hospitality businesses operate.
Ayesha reflects on her inspiring journey: from her earliest days working in hospitality to spearheading game-changing projects in AI and analytics at companies like Sage, JP Morgan, and now Harri. Hear firsthand how the challenges of handling restaurant operations, staff scheduling, and customer service deeply influenced her approach to developing smart digital solutions for the industry.
Discover the story behind “Salli,” an innovative AI platform revolutionizing employee communication, proactive scheduling, and operational efficiency. Ayesha explains how Salli draws on real user feedback to create proactive alerts and seamless, personalized interactions—helping managers and staff focus on what really matters: delivering memorable guest experiences.
Dive into a conversation that covers the practical impact of AI and data analytics, from making complex financial metrics digestible for everyday operators to ensuring compliance with tricky labor regulations. Gain insights into how the next generation—accustomed to tech in every aspect of life—is driving forward-thinking experimentation in hospitality, and what it takes to blend technology with genuine human empathy and the unique culture of each operation.
This episode is packed with trade show stories, industry observations, and bold predictions about the future of hospitality tech. Rob and Ayesha discuss challenges, opportunities, and the importance of continual collaboration and adaptation as AI becomes table stakes for businesses around the globe.
Available on Spotify | Apple Podcasts | YouTube | iHeartRadio
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