In this episode of TechBytes, host Rob Grimes welcomes Kelly Davis, Hospitality Sales Executive at Infor Hospitality, for an insightful conversation about how one of the world’s leading enterprise software companies is helping restaurants, hotels, entertainment venues, casinos, convention centers, and other hospitality organizations bring together the technology that powers modern operations.
While many operators know Infor for its enterprise applications, Kelly explains the breadth of the company’s hospitality portfolio—from point of sale, workforce management, and financial systems to sales and catering, event management, CRM, and cloud-based business solutions. Rather than focusing on a single application, Infor’s approach centers on creating a connected technology ecosystem that allows organizations to choose the solutions that best fit their business while seamlessly integrating them into a unified platform.
One of the episode’s central themes is the evolution of hospitality following the pandemic. Rob and Kelly discuss how restaurants rapidly expanded into catering, off-premise dining, and event-based business, creating demand for specialized technology that extends far beyond traditional point-of-sale systems. They explore how operators are using cloud platforms, analytics, and customer relationship management tools to uncover new revenue opportunities while delivering more personalized guest experiences.
The conversation also highlights the growing importance of partnerships. Kelly explains why today’s hospitality technology landscape is built on collaboration—not only between operators and technology providers, but also among software platforms that integrate to create best-of-breed solutions. Whether supporting a single restaurant or a global enterprise operating across hotels, stadiums, cruise lines, universities, and retail environments, success depends on bringing the right technologies together in ways that simplify operations while preserving flexibility.
Drawing on her background in hospitality interior design, Kelly offers a unique perspective on technology as a form of solution design. Just as architects create spaces that flow naturally for guests, today’s hospitality leaders must thoughtfully connect systems, data, and workflows to create seamless experiences for customers and employees alike.
Throughout the discussion, Rob and Kelly also examine emerging trends, including AI, mobile engagement, multilingual guest experiences, cloud platforms, and the increasing role of personalization across every touchpoint. Together, they paint a picture of an industry moving beyond standalone systems toward intelligent, connected ecosystems that help hospitality businesses operate more efficiently while delivering exceptional guest experiences.
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