In this meet our member, we had the pleasure of speaking with Andy Freivogel, the CEO and co-founder of Science on Call. This episode dives into Andy’s journey from the restaurant industry to the tech space and how his experiences have shaped the innovative support service his company provides to restaurants.
Andy began his career in the restaurant industry, where he learned the ins and outs of hospitality and operations. He shared amusing anecdotes from his early days, including his first job delivering newspapers and later working as a fry cook. These formative experiences instilled in him a deep understanding of the challenges faced by restaurant staff, which would later inform his approach to technology in the hospitality sector.
Transitioning into technology, Andy took a detour through various roles in IT, eventually landing a position as the Director of IT at Intelligentsia Coffee. Here, he honed his skills in managing tech stacks and supporting retail operations, all while maintaining a focus on customer experience. This blend of restaurant and tech expertise laid the groundwork for the founding of Science on Call.
Science on Call is unique in its approach to restaurant support. Unlike traditional help desks, which often rely on scripted responses and offshore support, Science on Call emphasizes empathy and understanding. Andy and his team prioritize hiring individuals with restaurant experience, ensuring that they can relate to the pressures faced by restaurant staff when technology issues arise. This human touch is complemented by the use of AI and automation, allowing for rapid problem resolution while keeping the focus on customer service.
During the conversation, Andy discussed the critical role of AI in modern hospitality. He explained how Science on Call leverages conversational AI to streamline support processes, enabling restaurant employees to resolve issues quickly without sacrificing the quality of service. This technology not only enhances operational efficiency but also empowers staff to concentrate on delivering exceptional guest experiences.
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