In this episode of TechBytes, host Rob Grimes welcomes Chad Moutray, Chief Economist of the National Restaurant Association, for a thought-provoking discussion on the economic realities shaping today’s restaurant industry. From inflation and labor costs to technology investment and consumer behavior, Chad shares the data—and the stories behind it—that are helping operators navigate one of the industry’s most challenging business environments.
The conversation explores the financial pressures restaurants continue to face as labor, food, and operating costs remain elevated while operators balance the need to protect already-thin profit margins without discouraging guests through higher prices. Chad explains how average check size, traffic trends, profitability, and operational efficiency have become increasingly important metrics as restaurants adapt to shifting consumer expectations and economic uncertainty.
Rob and Chad also dive into one of hospitality’s greatest opportunities: technology. Rather than viewing technology as a replacement for employees, they discuss how restaurants are using digital tools to improve hiring, streamline onboarding, enhance training, optimize staffing, and provide managers with better operational insights. AI, analytics, dashboards, and real-time data are changing how operators make decisions, allowing them to spend less time managing administrative tasks and more time creating exceptional guest experiences.
Another key theme throughout the episode is the human side of hospitality. Chad highlights research showing that restaurants remain America’s largest first employer, with millions of people developing communication, leadership, and customer service skills that benefit them throughout their careers. Together, Rob and Chad examine how technology should support—not replace—the relationships that define hospitality, empowering employees while preserving the culture and personal connections that guests value most.
The discussion also looks toward the future of restaurant operations, including the growing importance of data-driven decision making, predictive analytics, workforce planning, and operational benchmarking. Chad explains how economists, operators, and technology leaders can work together to transform complex industry data into practical insights that help restaurants become more profitable and resilient.
Blending economics, technology, and hospitality, this episode offers an insightful look at the challenges and opportunities facing restaurants today.
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